CAREERS
General Manager
This is an exciting opportunity to manage one of the coolest hotels on the planet, in gorgeous Squamish. You will be part of helping define the next chapter for the hotel, as we move into the future with new technologies that offers a frictionless guest experience.
THE VIBE
We are proud of our 27-room boutique hotel and believe it is one of kind. Our ideal location places guests only moments from a variety of activities, hospitality and adventure. Our people set us apart. Delivering unique guest experiences, and ensuring all our guests have a clean, safe and memorable time.
THE RIGHT FIT
We know the perfect fit in General Manager will create magic for both the hotel, as well as themselves!
- You are a self-starting entrepreneur, who gets a little thrill from creating order and systems.
- Leading comes naturally and the idea of a managing a hotel of endless possibilities is enticing.
- A natural born operator and jack of all trades, you have a knack for cost-effective efficiencies.
- You take pride in your work and you hold yourself and your team to high standards. You are results oriented and looking to build something great and add to your skillset and resume.
- You can see the big picture, act on instinct, and anticipate/forecast risk and challenges.
- You are willing to roll up your sleeves. No two days are the same.
- You are as comfortable geeking out on managing software for the day as you are building local partnerships, greeting guests managing minor construction projects.
- You love what you do, show up ready to embrace the day; your great attitude inspires others!
JOB RESPONSIBILITIES
The General Manager is in charge of all daily hotel operations to guarantee an outstanding guest experience. You are responsible for all hotel services, such as guest relations, online bookings, Cloudbeds, housekeeping, maintenance, revenue and expense management.
The job will be ever evolving as you look to find inefficiencies and create opportunity for improvement. Current responsibilities include but are not limited to:
BUSINESS & STRATEGY
- Work with head office and senior leadership team to maximize overall hotel revenue and profit.
- Prepare and meet annual budget and business plan in accordance with owner’s expectations.
- Closely monitor market competition and ensure rates and offerings remain competitive.
- Manage, analyze and evaluate monthly financial statements, future occupancy rates and take necessary actions.
- Lead and participate in weekly meetings (including Zoom) with senior management.
OPERATIONS
- Ensure the hotel is safe, clean and fresh to meet staff and guest needs.
- Utilize and assist in the integration of hotel software programs (ie., Cloudbeds, Whistle, automates locks, security) to maximize operational efficiencies.
- Continue hotel’s reputation for quality by inspecting rooms, public areas, and exterior for cleanliness, upkeep and maintenance requirements.
- Monitor and maintain a full inventory of departmental supplies, parts, tools and equipment.
- Respect and spearhead environmental and safety guidelines and initiatives, as required, moving to a greener model whenever possible.
MARKETING, ONLINE & SOCIAL MEDIA
- Work with senior leadership and graphic design support to build out the Crash brand and hotel story across media and online platforms.
- Integrate within the community, developing partnerships with business, tourism and hospitality.
- Co-develop marketing materials, website, guest welcome packages, new photos etc.
- Engage audiences online and social media channels with weekly posts, execute email program, and mange calendar of events and newsworthy moments.
GUEST RELATIONS & SALES
- Improve guest reviews and ranking scores across main channels with support of new software.
- Manage the guest experience across all touch-points including online, their hotel-stay and post -stay experience using software and face-to-face contact where applicable.
- Solicit new business through direct external selling activities, and work to solicit group and corporate bookings and long-term rentals.
- Develop a program of special guest experiences (ie., loyalty, birthday) and lobby events.
EMPLOYEE RELATIONS
- Hire, build, and train a team to perform daily housekeeping and manage weekend guest programming.
- Ensure that employees work in the manner required by the WorkSafeBC and regulations.
- Inspire employee engagement and performance through incentive programs, staff uniforms, staff perks and events.
BACKGROUND & EXPERIENCE
- Bachelor’s degree, diploma or certificate, asset is a focus on marketing, hospitality, business management or a related field with a minimum of two (2) years of relevant experience as a General Manger an asset.
- Hospitality industry experience and boutique or independent hotel experience is a PLUS.
- Must be able to work in a fast paced, creative work environment and technology savvy.
- Open to occasional flexible hours including weekends, holidays and late nights.
BENEFITS
- Competitive salary
- Sent to participate in several classic Squamish guest experiences.
- Don’t live in Squamish… yet? Option to stay in a room for nominal fee as you establish yourself.
- Options for equity share at the 3-year mark.
- Opportunity to learn from strong business mentors and be a part of a great business community.
If this job description is something that gets you excited—then waste no time and send your resume to us today. We will be reviewing resumes and interviewing as they come. Aim is to hire by mid-September.
CLICK HERE TO APPLY
Housekeeping
With a View of the Chief Mountain, Just off of Highway 99 and surrounded by the spectacular landscape of Squamish, British Columbia, this cozy hotel has a variety of thoughtful amenities and is the ideal base to endless recreational activities. Our ideal location places guests only moments from a variety of activities and adventure. Spend the day rock climbing, enjoy a scenic bike ride, or view breathtaking waterfalls, all nearby.
Duties Include:
- Consistently offer professional, friendly and engaging service.
- Clean all assigned guests rooms including: dusting, making beds, linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies
- Assist in the removal of trash and recyclables from guest rooms.
- Assist in transporting in room reusables and facilitating the washing and restocking of these Items.
- Maintain and upkeep of guest corridors and common areas.
- Maintain a clean and organized Housekeeping cart
- Maintain proper usage of cleaning supplies and equipment
- Update and recording all cleaned rooms
- Report necessary maintenance items
Competitive wages. Previous hotel experience is ideal.
We are very excited to meet energetic, qualified, and enthusiastic individuals who feel as passionately about Squamish as we do!