“BOOK

What People Ask Us About Our Hotel

You’ve got questions?

We’ve got answers.

Call or email us if you have any questions not covered below!

Take in the incredible views from The Crash Hotel's rooftop in Squamish.
How to get in touch with us?

Call us at 604-815-3403 during daytime hours and we will do our best to answer any questions you have. Or email us at squamish@crashhotel.com and we will get back to you within 24-48 hours.

For 24/7 guest support during your stay, reach us at 604-449-4913.

How do we check in?

Check-in time is 3:00 PM. Early check-in may be available if requested on the day of check-in, subject to availability.

We’re Fully Digital (Yep, Even the Keys)

  • After booking, you’ll get an email with a registration card
    • Complete it before arrival to access your room key
  • 9:30 am on arrival day: We’ll text you everything you need for your stay
  • 3 pm check-in: Your digital room key activates
    • Your phone = your key
    • MAKE SURE you share the link with everyone in your group you want to also have access. (Sometimes people’s phones can run out of battery)

No text? No smartphone? Call or email us, and we’ll get you sorted

Easy. Seamless. We got you!

What time is check-out?

Check-out time is 11:00 AM.

Late check-out may be available if requested during your stay, subject to availability.
Your room access is literally in your hands

  • Complete your online check-in.
  • Open the link we send you.
  • Use your phone as your room key.

That’s it.

No cards. No lines. No stress.
Just tap, open, crash.

Watch this video to learn how to navigate your access on your phone.

How do we use the keyless entry?

This video will show you how to enter the lobby and gain access to your room! 

Is there a front desk?

Sort of, we’re mostly virtual.

  • We operate with a virtual concierge model.
  • There’s always a real human behind the scenes.
  • Our team is often on-site during peak daytime hours.

Front Desk Hours:
9:30 am – 5:00 pm daily

Outside those hours? No worries, we’re still reachable digitally and happy to help.

What do I need at check-in?

Government-issued photo identification and a credit card are required at check-in for incidental charges.

    What is the minimum age to check in?

    The main guest checking in must be at least 19 years old.

    What types of rooms do you offer?

    Our Squamish hotel offers a variety of room choices to fit every taste, from cozy guest rooms to spacious hotel suites with condo-style accommodations:

    Designer Room

    Our most spacious and stylish suites feature unique mountain-influenced designs and world-class amenities. Many include stunning scenic views of Stawamus Chief. Available with king or two queen beds, these hotel suites offer comfortable bedroom layouts perfect for your stay in Squamish.

    Superior Room

    Luxurious rooms with king beds, approximately 320 sq. ft. of comfort. These guest rooms feature large windows framing breathtaking mountain views of Stawamus Chief and stylish seating areas perfect for unwinding after a day of adventure.

    Standard Room

    Comfortable rooms featuring either a queen bed or two queen beds. Recently renovated with vinyl plank floors, private ensuite, and bathed in natural light with mountain views. These rooms offer comfortable accommodations at great value.

    Party Room

    Finally, a room that can fit the whole crew! Setting a new standard for an inexpensive weekend crash landing. These rooms feature bunk beds and queen beds for you and your friends. Perfect for groups looking to be in the heart of the excitement in downtown Squamish.

    Basic Room

    Our classic units with comfortable accommodations at budget-friendly rates. Some features have unique themes like Star Wars, making your stay memorable.

    WARNING: For our rooms marked “noise impacted,” we mean it! They can be LOUD into the wee hours of the morning, especially on weekends. But most of our guests staying there don’t mind since they are the ones dancing away in the pub below.

    What amenities are in the rooms?

    Each room at our hotel includes all the amenities you need for a comfortable stay:

    • Air conditioning
    • Private bathroom with shower/tub combination and hair dryer
    • Free toiletries
    • Coffee and tea maker
    • Mini-bar (stocked with drinks and snacks available for purchase)
    • Flat-screen TV with cable channels and streaming services
    • Free WiFi
    • Blackout curtains for lazy mornings
    • Individually decorated with unique mountain-influenced themes

    Many rooms also feature:

    • Full kitchens or kitchenette with fridge, microwave, toaster, and kitchenware
    • Mountain or views overlooking downtown Squamish
    • Work desk
    Do you have full kitchens?

    Many of our hotel suites feature full kitchens or kitchenettes equipped with:

    • Refrigerator (fridge)
    • Microwave
    • Toaster
    • Kitchenware and utensils
    • Coffee and tea-making facilities

    The availability of full kitchens varies by room type, so please check your specific room details when booking. These condo-style accommodations are perfect for guests who want to enjoy a great meal in the comfort of their suite.

    Do all rooms have air conditioning?

    Yes, all rooms at our Squamish hotel are equipped with air conditioning for your comfort.

    Is housekeeping provided?

    Housekeeping is provided on request. If you need extra towels, toiletries, or housekeeping services during your stay, please contact our friendly staff.

    Where do we park?

    Crash Squamish does not have any on-site parking. However, there are on-street options nearby in downtown Squamish.

    Street Parking In Front of the Hotel For less than two hours, the street in front of the hotel usually has parking. This is a great option to unload your vehicle and get your items to your room. Most of our guests park here and I haven’t heard of anyone getting ticketed in the Winter and Spring months.

    Two Blocks Behind the Hotel on 3rd Ave If you are a cautious type, all good. For all day and overnight, please see the map and park in the purple zones along Third Avenue, just behind the hotel.

    How do we get to the hotel? Are you near Vancouver or Whistler?

    Yes, perfectly in between.

    • Located right on the Sea-to-Sky Highway, midway between Vancouver and Whistler.
    • Easy access, whether you’re coming from the city or the mountains

    Driving?
    Pop this into Google Maps: 38005 Cleveland Ave, Squamish, BC V8B 0C3.

    No car?
    Several great transit and shuttle options run along the Sea-to-Sky Highway

    Why Squamish?

    • Walkable downtown location
    • Minutes to the Sea to Sky Gondola
    • Epic mountain views + endless adventure

    Crash here. Explore everything.

    Is the hotel loud?

    Short answer: Yes, it can be.

    • Especially on weekends and late at night.
    • Not all rooms, only those marked noise-impacted.
    • We’re right in the heart of downtown Squamish nightlife.

    Yes, we’re above one of the liveliest bars & nightclubs in town

    Good to know:
    Earplugs are provided

    Many guests in noise-impacted rooms don’t mind, they’re usually the ones dancing downstairs.

    If you’re a light sleeper, choose a quiet room.

    If you’re here for the vibe… you’re in the right place.

    Do you have a rooftop lounge?

    Yes! We have a rooftop lounge where you can sit back and take in incredible scenic views of Squamish and the surrounding mountains. It’s the perfect spot to relax and enjoy the stunning nature that surrounds our hotel. Guests love spending moments of peace here after a day of adventure.

    Do you offer baggage storage?

    Yes, we offer luggage storage for guests. This is perfect if you need to store your bags before check-in or after check-out while you explore Squamish and enjoy all the town has to offer.

    Do you have gear storage?

    Absolutely! We have large on-site storage available for mountain bikes, skis, snowboards, and other outdoor gear. Perfect for adventure enthusiasts exploring everything Squamish has to offer, from hiking trails to mountain adventures.

    Is there WiFi?

    Yes, complimentary free WiFi is available throughout the hotel, including in all guest rooms and public areas.

    Do you have an elevator?

    No, there is no elevator in the building. Please keep this in mind if you have heavy luggage or mobility concerns when planning your stay.

    Are there vending machines?

    Yes, vending machines are available for drinks.

    Can we bring our pet?

    Absolutely! We understand that pets are part of the family too. We’re delighted to inform you that our hotel is dog-friendly. You’re more than welcome to bring your furry friend along with you during your stay with us.

    Make sure to let us know right away if you will be bringing your pet with you.

    Please just remember to keep them on a leash while in public areas for the comfort and safety of all our guests.

    $25 pet charges apply.

    Are children welcome?

    Yes, children of all ages are welcome at our Squamish hotel. Children 18 and above will be charged as adults at this property.

    Do you have cribs or rollaway beds?

    No, cribs and rollaway beds are not available at this property.

    Do you offer weekly or monthly rates?

    We offer weekly rates on most rooms, most of the time.

    We offer monthly rates on some rooms, from October to April.

    Call or email us with your request and we will get back to you to discuss plans for your extended stay.

    Is there a damage deposit?

    Yes, a damage deposit of $250 CAD is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

    What is your cancellation policy?

    Cancellation policies vary according to accommodation type and booking conditions. The standard policy is 24 hours before arrival, but please check the conditions of your selected room type when booking.

    What payment methods do you accept?

    We accept credit cards (Visa, Mastercard, American Express), debit cards, and cash.

    Is the hotel smoke-free?

    Yes, Crash Hotel Squamish is a smoke-free property.

    What do we do in Squamish?

    Check out our blog, Squamish Vibes, for all of the great things that Squamish has to offer! 

    Adventure travellers in Squamish, BC have endless opportunities to explore the great outdoors. From hiking the iconic Squamish Chief to mountain biking on world-renowned trails, there’s something for everyone. For thrill-seekers, there’s skiing and boarding in the winter, whitewater rafting on the river, zip-lining, and bungee jumping.

    And when the sun sets, downtown Squamish comes alive with a vibrant nightlife scene, including live music at the bars and craft breweries. You’ll find great restaurants nearby serving everything from casual bites to a great meal out.

    For those looking to relax and unwind, Squamish offers plenty of opportunities to take in the stunning scenic views and natural beauty. Head to the Sea to Sky Gondola for breathtaking ocean views and mountain vistas, go kayaking on the scenic sea of Howe Sound, or take a leisurely stroll through the town’s charming shops and restaurants. The area is surrounded by nature and offers peaceful moments watching birds and enjoying the mountains.

    Whatever your adventure style, Squamish has something for you. Our central location makes us the perfect home base for exploring all that this incredible town in Canada has to offer.

    Explore Squamish is the main tourist website and the best starting place for information when planning your stay.